1 Agreement to Terms

These Terms of Service (the “Terms” or “Agreement“) constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you,” “your,” or “User“), and The Crown Multispeciality Dental Clinic & Implant Center, a dental service provider operating in the United States (referred to herein as “Company,” “we,” “us,” or “our“), concerning your access to and use of the crowndental.com website as well as any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto (collectively, the “Site“).

You agree that by accessing the Site and/or by clicking to accept or agree to the Terms when this option is made available to you, you have read, understood, and agree to be bound by all of these Terms. If you do not agree with all of these Terms, you are prohibited from using the Site and must discontinue use immediately.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

You affirm that you are at least 18 years of age, or if you are under 18 but at least 13 years of age (a “Minor“), you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms. The Company does not knowingly collect or solicit personal information from anyone under the age of 13.

2 Service Description

The Company provides dental and related professional services including but not limited to:

• Residential Services: Comprehensive dental care for homeowners, families, and individual clients including general dentistry, cosmetic procedures, orthodontics, and specialty treatments.
• Commercial Services: Professional dental care solutions for businesses, corporate clients, group practices, and commercial property needs.
• Specialty & Implant Services: Advanced specialty dental procedures including dental implants, periodontics, endodontics, prosthodontics, oral surgery, and complex multi-specialty treatment plans.
• Emergency Services: 24/7 emergency dental care with rapid response times within our service area.
• Consultation Services: Professional dental consultations, second opinions, and treatment planning.
• Maintenance & Follow-up Care: Ongoing preventive care, regular check-ups, and maintenance plans for individual and corporate clients.

The Site also provides informational content, educational materials, blog posts, service descriptions, and allows users to request quotes, schedule appointments, contact the Company, and engage with other Site features. We reserve the right to modify, suspend, or discontinue any aspect of the Site or Services at any time without notice.

All services are subject to availability and may require a valid patient-provider relationship, medical history review, and applicable consents before treatment begins.

3 User Obligations & Acceptable Use

By using the Site or Services, you represent and warrant that you have the legal capacity to enter into this Agreement. You agree to use the Site and Services only for lawful purposes and in accordance with these Terms. Specifically, you agree NOT to:

• Use the Site or Services in any way that violates any applicable federal, state, local, or international law or regulation.
• Use the Site to transmit any malicious code, viruses, worms, or any other harmful, disruptive, or destructive files or content.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.
• Use the Site to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
• Submit false, misleading, inaccurate, or fraudulent information, including but not limited to fake reviews, fabricated medical histories, or impersonating any person or entity.
• Use any robot, spider, or other automatic device, process, or means to access the Site for any purpose without our prior written consent.
• Use the Site to advertise, promote, or solicit the purchase or sale of any goods or services for any commercial purpose.
• Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Site except as incidental to normal web browsing.

4 Account Responsibilities

When you create an account with us, you must provide accurate, current, and complete information. You agree to maintain and promptly update such information to keep it accurate, current, and complete. You are responsible for:

• Account Security: Maintaining the confidentiality of your account password and identification. You accept responsibility for all activities that occur under your account or password.
• Authorized Users: Ensuring that any person who uses the Site through your account is authorized to do so and complies with these Terms.
• Notification of Breach: Immediately notifying us of any unauthorized use of your account or any other breach of security.
• Information Accuracy: Providing true, accurate, current, and complete information about yourself and updating it to maintain its accuracy.
• Medical History: Providing accurate and complete medical history when requested for treatment purposes.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion, including but not limited to if we believe that your conduct violates applicable law, breaches these Terms, or is otherwise harmful to our interests or the interests of other users.

5 Payment Terms

By engaging our Services, you agree to pay all fees and charges associated with the services provided. Specific payment terms are as follows:

• Pricing & Estimates: We provide written estimates before commencing work. Estimates are valid for 30 days unless otherwise specified. Final pricing may vary based on actual conditions encountered.
• Payment Methods: We accept cash, check, all major credit cards, ACH transfers, and approved financing. Payment is due upon service completion unless alternative arrangements have been made in writing.
• Deposits: Projects exceeding $2,000 may require a 25% deposit to schedule work. Deposits are non-refundable once work has commenced.
• Late Payments: Invoices not paid within 30 days of issuance will accrue interest at 1.5% per month (18% APR) or the maximum allowed by law, whichever is less.
• Collections: Accounts placed with collections will be charged a $50 administrative fee plus all collection costs and reasonable attorney fees.
• Taxes: All prices are exclusive of applicable taxes. You are responsible for payment of all sales, use, and similar taxes associated with the Services.

6 Cancellation & Rescheduling

You may cancel or reschedule your service appointment under the following conditions:

• 24+ Hours Notice: Cancellations or reschedules made with at least 24 hours notice incur no fees.
• Less Than 24 Hours: Cancellations made with less than 24 hours notice will incur a $50 administrative fee.
• No-Show: Failure to appear at a scheduled appointment without prior notice will incur a $75 service call fee.
• Ongoing Service Contracts: Service contracts may be cancelled with 30 days written notice. Early termination fees may apply per contract terms.
• Emergency Cancellations: Cancellations due to genuine emergencies (illness, accidents) will be handled with consideration and may be rescheduled at no charge.
• Company-Initiated Cancellations: We reserve the right to cancel appointments due to weather, safety concerns, or unforeseen circumstances with full rescheduling priority.

7 Refund Policy

We stand behind the quality of our Services. Our refund policy is as follows:

• Satisfaction Guarantee: If you are not satisfied with completed work, contact us within 30 days and we will work to resolve the issue at no additional cost.
• Defective Work: Work that fails to meet industry standards or our quality commitment will be corrected free of charge within the warranty period.
• Deposits: Non-refundable once work has commenced. Refundable if we cannot fulfill the contract.
• Cancelled Services: Full refund if cancelled 24+ hours before scheduled service. Less than 24 hours may incur administrative fees as described above.
• Refunds Timeline: Approved refunds are processed within 7-10 business days to the original payment method.
• Disputes: Refund disputes must be raised within 60 days of service completion. After 60 days, standard warranty terms apply.

For services paid in advance but not yet rendered, prorated refunds may be available at our discretion. Special order materials and permits are non-refundable once ordered.

8 Warranties & Disclaimers

Our Warranties. The Company warrants that all services will be performed in a workmanlike manner consistent with industry standards. Specific written warranties are provided as follows:

• Repairs: 1-year warranty on labor and materials from completion date.
• Installations: 2-3 year warranty depending on service type, covering both labor and materials.
• Major Renovations: 3-5 year structural warranty and 1-year finish warranty.
• Manufacturer Warranties: All manufacturer warranties on products and equipment are passed through to the customer.

Disclaimer of Other Warranties

EXCEPT AS EXPRESSLY STATED HEREIN, THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

The Company makes no representations or warranties about the accuracy, reliability, completeness, or timeliness of any content on the Site, including but not limited to blog posts, service descriptions, pricing information, or third-party content.

9 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages;
• Any loss of profits, revenue, data, use, goodwill, or other intangible losses;
• Any damages resulting from (a) your access to or use of (or inability to access or use) the Site or Services; (b) any conduct or content of any third party on the Site; (c) any content obtained from the Site; or (d) unauthorized access, use, or alteration of your transmissions or content;
• Any damages arising from service interruptions, delays, or failures beyond our reasonable control;
• Any damages caused by your breach of these Terms or your negligent or wrongful conduct.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations or exclusions may not apply to you. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

10 Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Site or Services, including but not limited to your user contributions, any use of the Site’s content, services, and products other than as expressly authorized in these Terms;
• Your breach of any representations and warranties set forth in these Terms;
• Your violation of any third-party right, including any privacy, publicity, or intellectual property right;
• Any claim that your user contributions caused damage to a third party;
• Any negligent act, omission, or willful misconduct by you.

This indemnification obligation will survive the termination of these Terms and your use of the Site and Services. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate fully with the Company in asserting any available defenses.

11 Dispute Resolution

Informal Resolution First. The Company is committed to resolving disputes amicably. Before filing any formal claim, you agree to first contact us at legal@crowndental.com and attempt to resolve the dispute informally. We’ll try to resolve the dispute by contacting you via email. If a dispute is not resolved within 30 days of submission, you or the Company may pursue formal resolution.

Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator with substantial experience in the subject matter of the dispute.

Arbitration Procedures

• The arbitration shall be conducted in the county where the Company’s principal place of business is located.
• The language of the arbitration shall be English.
• The arbitrator shall have the authority to award any relief that a court could, but may not award punitive damages or damages excluded under these Terms.
• The arbitrator’s award is final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Unless both you and the Company agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.

Exceptions

Nothing in these Terms limits either party’s right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent or stop violations of intellectual property rights or breaches of confidentiality obligations.

12 Governing Law & Jurisdiction

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Subject to the binding arbitration provision above, you and the Company agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within San Francisco County, California, and waive any defense of inconvenient forum.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, such provision shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions.

13 Modifications & Updates

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Site or Services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Site or Services and must discontinue use immediately.

Service-Specific Terms

Certain Services may be subject to additional terms and conditions, including but not limited to:

• Individual Service Agreements for projects exceeding $10,000 in scope
• Maintenance Plan Terms for ongoing service contracts
• Warranty Terms specific to materials and installations
• Emergency Service Terms for after-hours response
• Subscription Terms for recurring services (where applicable)

These service-specific terms supplement and are incorporated into these Terms. In case of conflict, the service-specific terms control for that particular service.

14 Miscellaneous Provisions

Intellectual Property Notice

The Site and its entire contents, features, and functionality—including but not limited to all information, software, text, displays, images, video, audio, design, selection, and arrangement—are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may use the Site and its content only for your personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Site except as expressly permitted by these Terms.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

No Waiver

No waiver by the Company of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any service-specific agreements, constitute the entire agreement between you and the Company regarding the Site and Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Site and Services.

Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms at any time without notice to you.

Force Majeure

The Company shall not be liable for any failure or delay in performance under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, governmental actions, war, terrorism, civil unrest, labor disputes, or failures of telecommunications or utility services.

15 Questions & Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: legal@crowndental.com (response within 2 business days)
• Phone: (555) 123-4567 (Monday-Friday, 9am-6pm EST)
• Mail: The Crown Multispeciality Dental Clinic & Implant Center, Attn: Legal Department, [Address], United States
• Online Form: Use our contact form at /contact/ and select “Legal Inquiry”

Document Information

For your records:

• Effective Date: June 1, 2026
• Last Updated: June 9, 2026
• Version: 3.2
• Next Scheduled Review: December 2026
• Document Owner: Legal Department